Refund policy
Effective Date:21.08.2024
At ImageBase.pro, we strive to provide high-quality products and services that meet our users' needs. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds are only available under the following circumstances:
1.1 Technical Issues:
If you are unable to download a purchased image due to technical problems with our platform, and our support team is unable to resolve the issue.
1.2 Duplicate Purchases:
If the same item is accidentally purchased more than once, a refund for the duplicate transaction will be issued upon request.
1.3 Incorrect Charges:
If you believe you were charged incorrectly (e.g., incorrect pricing or unauthorized transaction), contact our support team for resolution.
2. Non-Refundable Situations
2.1 Change of Mind:
Refunds are not issued for change-of-mind purchases or if the image is no longer needed.
2.2 Downloaded Products:
Once a file is successfully downloaded, it is considered delivered, and no refund will be provided unless the file is defective or corrupted.
2.3 Usage Violations:
Refunds will not be issued if the content has been used in violation of our Terms of Use.
2.4 Free Content:
Refunds are not applicable to free downloads.
3. Refund Request Process
To request a refund:
- Step 1: Contact our support team at [email protected] with your order details (order ID, transaction receipt, and description of the issue).
- Step 2: Provide supporting evidence, such as screenshots or error messages, if applicable.
- Step 3: Allow up to 5 business days for our team to review your request and respond with a resolution.
4. Refund Timeline
If your refund request is approved:
- Refunds will be processed within 7-10 business days
- The refunded amount will be credited to your original payment method. Processing times may vary depending on your bank or payment provider.
5. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us:
DIGITAL DP LTD
82a James Carter Road, Mildenhall,
Bury St. Edmunds, England, IP28 7DE
Email:[email protected]
We are committed to providing a seamless experience and resolving any issues promptly. Thank you for choosing ImageBase.pro!
